Some of our projects we have helped with:

PROJECT: Client needed the process flows they had expanded into detailed procedures for their client PMs to use.

APPROACH: Our writer scoped the work and presented a one-page document strategy for the client. This let them see the plan and provide feedback before the work started. It also includes a list of what we still need to know. A great starting place!

IMPLEMENTATION: Writer started using the PM application and began writing procedures. Daily “Doc Scrum” meetings with the Subject Matter Experts helped to quickly review each day what the writer had finished the day before. This led to more accurate procedures more quickly. Plus, the SMEs got really invested, seeing their feedback implemented so quickly.

RESULT: The finished document was a helpful guide for PMs to navigate their application, understand the overall process flow and the related procedures. The writer made the document even more useful by researching onboarding and other information and including it in Appendices.